Data Protection Policy

5000taka Privacy Policy — Your Data, Your Control

5000taka believes your personal data belongs to you alone. We never sell your data or share it with third parties without proper justification. On this page, we clearly explain what information we hold and why.

Last Updated: 1 January 2026
At a Glance
Data RetentionSecured with 256-bit SSL Encryption
Sales ProhibitedYour Data Is Never Sold
Your ControlYou can delete or update your data at any time
Change notificationsYou'll be notified by email before any policy changes take effect
1

Introduction & scope

Welcome to 5000taka's Privacy Policy. We understand how valuable your personal data is — which is why we make one commitment from the outset: protecting your privacy is our responsibility, not just a legal obligation.

This Privacy Policy applies to the 5000taka website (5000taka.com), mobile application, and all our online services. By using our platform, you are considered to have accepted this Privacy Policy.

Key point: 5000taka only collects data that is genuinely needed to provide you with our services. We don't hold on to anything unnecessary.

This policy is written in plain, easy-to-understand language. If you have any questions, our support team is always here to help.

2

What Data We Collect

5000taka collects two types of data — information you provide directly, and information collected automatically as you use the platform.

Information You Provide Directly
  • At registration: name, date of birth, mobile number, and email address.
  • For KYC verification: a copy of your National ID or passport is required.
  • During transactions: mobile banking number (bKash/Nagad/Rocket).
  • When you contact support: records of the conversation.
Automatically Collected Information
  • Device information: device type, operating system, and browser version.
  • Log data: IP address, login time, session ID.
  • Usage patterns: pages visited and time spent, bets placed.
  • Cookies & tracking data (see Section 4 for details).
Data Type When It's Collected Required?
Name & date of birthUpon RegistrationYes
Mobile numberUpon RegistrationYes
National ID CardDuring KYC VerificationYes for Withdrawals
Banking NumberOn First TransactionYes
IP AddressEach SessionAutomatic
Cookie DataOn Site VisitPartially optional
3

Purpose of Data Collection

5000taka uses your data only for specific, legitimate purposes. Your information is never used beyond what it was collected for.

  • Account creation and management — enabling you to log in and use the platform.
  • Age and identity verification — confirming that you are 18 years of age or older.
  • Secure transaction processing — ensuring deposits and withdrawals are completed successfully.
  • Fraud & scam prevention — detecting and flagging suspicious activity.
  • Customer support — resolving your issues quickly and efficiently.
  • Meeting legal obligations — fulfilling requirements set by regulatory authorities.
  • Platform improvement — enhancing the overall user experience.
  • Sending relevant offers — notifying you of promotions based on your preferences (you can opt out at any time).

Marketing communications: If you no longer wish to receive promotional emails or SMS from 5000taka, click the "Unsubscribe" link at the bottom of any message or contact us at support@5000taka.com.

4

Cookies & Tracking Technologies

5000taka uses cookies and similar technologies to keep the platform running smoothly and to improve your browsing experience. Cookies are small text files stored on your device.

Cookie type
  • Essential Cookies: Essential for keeping the platform running. Disabling these may cause parts of the site to stop working correctly.
  • Functional Cookies: Remembers your language preference and login status.
  • Analytics Cookies: Helps us understand which pages are used most — completely anonymous.
  • Marketing Cookies: Used to show you relevant ads. You can turn this off at any time.

You can delete existing cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may limit access to certain features.

5

Sharing Information with Third Parties

5000taka never sells your personal data. However, in limited circumstances, certain information may be shared with specific third parties.

  • Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket — used solely to process transactions.
  • KYC Service Providers: For identity verification — used solely during the verification process.
  • Security Partners: Fraud detection systems — anonymous analytics data only.
  • Legal Authorities: When required by a court or government order — strictly to comply with legal obligations.

Important: Outside of the cases listed above, 5000taka does not share your personal data with any third party. All partners are contractually bound to comply with our privacy policy.

6

Data Security Practices

At 5000taka, we use industry-standard technology to keep your data secure. Beyond the technology, our staff also undergo rigorous privacy training.

  • All data transfers are secured with TLS 1.3 encryption.
  • Stored data is protected with AES-256 encryption.
  • Regular security audits are conducted on our servers.
  • Automatic alerts are sent whenever a suspicious login is detected.
  • Two-factor authentication (2FA) is available as an optional security feature.
  • Account access is restricted to trained and authorized personnel only.
What Happens in the Event of a Security Breach?

In the event of a data breach, 5000taka will notify affected users by email within 72 hours and work to resolve the issue as quickly as possible.

7

Data Retention Period

5000taka does not retain your data longer than necessary. Retention periods vary depending on the type of data.

Data Type Retention Period Reason
Account Information5 years after account closureLegal Obligations
Transaction Records7 YearsFinancial Regulatory Requirements
KYC Documents5 YearsIdentity verification records
Log Files1 YearSecurity Analysis
Support Chat2 yearsEnsuring Service Quality
Marketing DataUntil consent is withdrawnMarketing Communications

Once the retention period ends, data is securely deleted or anonymized.

8

Your rights

As a 5000taka user, you have important rights over your personal data — and exercising them should never be a hassle.

Right to Access You can find out exactly what data we hold about you.
Right to Rectification You can correct any inaccurate information at any time.
Right to Erasure You can request that your data be deleted when you close your account.
Right to restrict processing You can opt out of marketing communications at any time.
Right to Portability You can download a copy of your data.
Right to Complain You can file a complaint about a privacy violation.

To Exercise Any of Your Rights support@5000taka.comSend us an email and we'll get back to you within 30 days.

9

Children's Privacy

5000taka's services are intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from minors.

If we become aware that a minor has registered on our platform, the account will be immediately closed and all collected data will be deleted.

If a parent believes their child has created an account, please contact support@5000taka.com immediately.

10

Privacy Policy Updates

5000taka may update this Privacy Policy from time to time, but we will always notify you before any significant changes are made.

  • Registered users will be notified by email at least 14 days before any changes take effect.
  • The "Last Updated" date at the top of this page will be revised accordingly.
  • For major changes, you will be asked to consent to the updated policy upon logging in to the platform.

Continued use of the platform after any changes will be taken as your acceptance of the updated privacy policy.

11

Contact & Complaints

Contact us for any privacy-related questions, concerns, or complaints.

Contact information
  • Email: support@5000taka.com
  • Support hours: 24 hours a day, 7 days a week
  • Language: Bengali & English
  • Response Time: Within 48 Hours

Every question you raise matters to us. Protecting your privacy is our highest priority.

The 6 pillars of privacy protection at 5000taka

We don't just make promises — we take real, concrete steps to protect your data.

End-to-end encryption

All data traveling from your device to our servers is protected with TLS 1.3 encryption — no one can intercept it along the way.

No Data Sales

5000taka never sells your data or shares it with unauthorized third parties. This is a core principle we stand by.

In your control

You have full control over your data — to view, correct, or delete it. All it takes is a single email.

Regular security audits

A third-party team of specialists regularly audits our systems to identify and address vulnerabilities.

Instant alerts

If a login is detected from an unrecognized device or location, you'll be instantly alerted by phone and email.

Transparent Policy in Plain Language

We believe a privacy policy that's hard to understand is a policy that serves no one. That's why everything is written in plain, simple language.

Play with confidence — your data stays protected
The best 5000taka experience

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